Refund and Return Policy – Labchemicalsshop.com

At LabchemicalsShop.com, we are committed to providing high-quality products and outstanding customer service. Please review our refund and return policy carefully before making a purchase.

1. Return Eligibility

Due to the sensitive and regulated nature of our products, returns are accepted only under the following conditions:

  • The item was damaged, defective, or incorrect upon arrival.

  • The item is unopened, unused, and in its original packaging.

  • The return request is made within 7 days of delivery.

Note: Certain items, including perishable chemicals, reagents, and custom or made-to-order products, are non-returnable under any circumstance unless defective or incorrect.

2. How to Request a Return

To initiate a return, please contact our support team at sales@labchemicalsshop.com with the following:

  • Your order number

  • A clear description of the issue

  • Photos of the product and packaging (if applicable)

We will review your request and respond within 2–3 business days with return instructions if the return is approved.

3. Refund Process

Once we receive and inspect the returned item:

  • If approved, a refund will be issued to your original payment method within 5–7 business days.

  • Shipping and handling charges are non-refundable, unless the return is due to our error (e.g., wrong item shipped or product arrived damaged).

4. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.

5. Cancellations

Orders may be canceled within 24 hours of placement, provided the item has not yet been shipped or prepared. Contact us as soon as possible at sales@labchemicalsshop.com to request a cancellation.

6. Shipping Returns

You will be responsible for paying for your own return shipping costs unless the return is due to our error. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Contact Us

If you have any questions about our return or refund policy, please contact:

📧 Email: sales@labchemicalsshop.com
📞 Phone: (848) 216-6013